We’ve found an issue in Home Assistant Connect ZBT-1 that is the result of a faulty part incorporated in the first batch of Connect ZBT-1 devices (sold between June and October of 2024).

• These devices can fail if plugged into certain USB-A ports, but can operate without issue if plugged into most devices.
  • If it’s working, keep it plugged into the device it’s working with. The long coverage period means you don’t need to worry about a replacement until you require one.
• We have instituted a program to provide a replacement device free of charge for a period of 60 months (effective October 2, 2024) for verified purchases.
• Regardless of whether the device has failed, we will provide a replacement upon request.
• SkyConnect branded devices are unaffected by this issue and do not require replacement.
• To request a replacement, please contact the seller where you purchased your device. They will arrange the return process and replacement.
• For more information on the program, read our blog.

Related topic

• Blog post about Connect ZBT-1 issue and replacement program