Symptom

I can login to my Nabu Casa Cloud account using my email address and password, but I cannot log in to Home Assistant.

Cause

Your Home Assistant login credentials are not the same as your Nabu Casa Cloud account credentials. The accounts have different functions:

• The Home Assistant login gives you access to your own, local Home Assistant server.
• The Nabu Casa Cloud account login allows you to manage your Nabu Casa account settings such as subscription, enable Home Assistant remote access, or enable Home Assistant cloud backup.
  • For more information, refer to the (list of Home Assistant Cloud features).

Resolution

To login to Home Assistant, enter your Home Assistant username (and not your email).

• If you forgot your Home Assistant username, follow the steps under forgot username.
• If you know your Home Assistant username but forgot the password, follow the steps under forgot password.

Related topics

• Forgot Home Assistant username
• Forgot Home Assistant password
• About Home Assistant user profiles and authentication