There are multiple reasons Home Assistant Cloud cannot be reached. This page provides instructions how to troubleshoot when you see the "403 Forbidden" message.

Message: 403 Forbidden

Symptom

You are using remote access feature. Instead of the Home Assistant user interface, the browser shows a 403 Forbidden message.

Cause

403 Forbidden indicates that IP banning has been configured in your configuration.yaml file and that the ban has been triggered.

# Example configuration.yaml entry
http:
  trusted_proxies:
    - 10.0.0.200
    - 172.30.33.0/24
  ip_ban_enabled: true
  login_attempts_threshold: 5

Resolution

1. Open your configuration.yaml file.

2. If ip_ban_enabled is set to true:

   • In the configuration folder, you should see an ip_bans.yaml file.

   • In the ip_bans.yaml file, delete the 127.0.0.1 entry.

     127.0.0.1:
       banned_at: "2023-07-17T14:20:03"
     

3. To apply the changes, save the ip_bans.yaml file and restart Home Assistant.

Related topics

• Unable to reach Home Assistant Cloud